Title: Unhelpful Help: The Seamy Underbelly of Organizational Citizenship Behavior, and What Organizations Can Do About It
Presenter: Reeshad S. Dalal, Ph.D., George Mason University
Lunch buffet included on-site.
Register by 5pm ET the day before.
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GMU Arlington Campus, Founder's Hall, Room 121
- 3351 N Fairfax Dr, Arlington, VA 22201 (map)
- Metro Access and Parking Available
Abstract: If interpersonally-directed organizational citizenship behavior (OCB) is always such a good thing, why do people often react so badly to help from others? This talk will examine the ubiquitous assumption that OCB benefits the organization and its employees. To that end, I will discuss research on both actors and targets of OCB (e.g., motives for helping, reactions to being helped). I will then discuss, and solicit audience feedback on, the implications of this work (e.g., in terms of performance management and employee selection) for organizations wishing to facilitate the beneficial aspects of OCB.
Speaker Bio: Reeshad S. Dalal (Ph.D., 2003, University of Illinois at Urbana-Champaign) is Chair of the psychology department and an associate professor of industrial and organizational psychology at George Mason University in Fairfax, VA. His research—funded in part by the U.S. Army Research Institute for the Behavioral and Social Sciences and the U.S. Department of Homeland Security—is in the areas of job performance, judgment and decision making, personality, job situations, job attitudes, policy-capturing methods, and cybersecurity. He currently serves on the editorial board of the Academy of Management Journal and is coediting a book on industrial and organizational psychology approaches to cybersecurity.
PTC/MW thanks GMU's Industrial-Organizational Psychology Student Association (IOPSA) for their continued support in organizing and hosting our monthly luncheons and workshops.